Refund & Returns Policy
Last updated: 2026-01-15
At Homka, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Hassle-Free Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return or exchange.
To be eligible for a return:
- The item must be unused
- Tags must still be attached (if applicable)
- The product must be in its original packaging
- You must provide proof of purchase (order number or receipt)
How to Start a Return
To initiate a return, please contact us at:
📧 contact@homka.store
Include your order number and reason for return. Our support team will provide instructions on how to send your item back.
Please do not send items back without contacting us first.
Exchanges
If you would like to exchange your item for a different product or replacement, please contact us within 30 days of receiving your order. We will guide you through the exchange process.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note:
- Original shipping fees (if any) are non-refundable.
- Processing times may vary depending on your financial institution.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Shipping Policy
Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday).
Delivery Time
Shipping times vary depending on your location. Most customers receive their orders within:
5–7 business days
Expedited shipping options may be available at checkout.
International Shipping
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
For orders below $50, standard shipping rates apply and are calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your package on our website or directly on the carrier’s website.
Questions?
If you have any questions about our refund policy, please contact our support team:
📧 contact@homka.store
⏱ We typically respond within 24 hours